Emotional connection Quote by McKinsey Chief Marketing & Sales Officer Forum
““When long-term effects were included in the calculations, however, the contribution of digital dropped by half. Online displays and Facebook advertising just cannot deliver the same emotional connection that brand equity requires that TV advertising does. Significant cuts to TV spend as suggested by traditional MMM would have reduced the NPV of the brand’s profit. In””
About This Quote
Source Conference: McKinsey Chief Marketing & Sales Officer Forum, 2023
Traditional TV advertising still drives deep emotional brand connections that digital cannot fully replicate, so cutting TV spend harms long‑term brand value.
In simple terms: TV builds strong brand feelings; digital alone falls short.
Key Takeaway
Preserve TV spend for brand equity.
Themes
marketing
media
brand equity
TV advertising
digital media
Mood
analytical
strategic
Type
business
insight
When to use this quote
- launch campaigns
- budget planning
- media mix decisions
- brand strategy
- C‑suite meetings
Key Concepts
emotional connection
brand value
ROI
MMM
NPV
Questions to Reflect On
- How can brands balance short‑term digital gains with long‑term TV benefits?
- What metrics best capture emotional brand equity?
A Different Perspective
Digital channels may improve over time, but current data shows limited emotional impact.
