I don't think value to the customer is achieved at the expense of employees' welfare. — Brad Stone Customer Copy Share Image
“the people closest to problems were usually in the best position to solve them.” — Brad Stone Problem solving Copy Share Image
“Joy was substance over optics,” he said. “Joy was a long-term thinker. Joy was bold.” — Brad Stone Joy Copy Share Image
Until you prove yourself, modeling the behavior of iconoclasts is dangerous. — Brad Stone Behavior Copy Share Image
“They have an absolute willingness to torch the landscape around them to emerge the winner.” — Brad Stone Fire Copy Share Image
“When someone resigns, he is asked to hand in all that equipment—including the backpack.” — Brad Stone Backpack Copy Share Image
“Type Relentless.com into the Web today and it takes you to Amazon.” — Brad Stone Amazon Copy Share Image
I spend a little bit of time exploring why the companies that were doing smartphone ride-hailing before Uber, why they failed. — Brad Stone Doing Copy Share Image
“Eric and Susan Benson didn't come to Amazon alone every day - they brought their dog Rufus, a Welsh corgi.” — Brad Stone Amazon Copy Share Image
“Bezos wanted to personally approve each equation and track the results over time. It would be his way of guiding a team’s… — Brad Stone Amazon Copy Share Image
“While he was charming and capable of great humor in public, in private, Bezos could bite an employee’s head right off.” — Brad Stone Humor Copy Share Image
“Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to… — Brad Stone Communication Copy Share Image
Executives are rarely comfortable speaking on the record, particularly in secretive Silicon Valley companies. — Brad Stone Comfortable Copy Share Image
“Amazon isn’t happening to the book business,” he likes to say to authors and journalists. “The future is happening to the book… — Brad Stone Book Copy Share Image
“Bezos believed that high margins justified rivals’ investments in research and development and attracted more competition, while low margins attracted customers and… — Brad Stone Investing Copy Share Image
“All new hires had to directly improve the outcome of the company. He wanted doers—engineers, developers, perhaps merchandise buyers, but not managers.… — Brad Stone Business Copy Share Image
“When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of… — Brad Stone Commencement speech Copy Share Image
“In the copy he brought to Kathryn Dalzell, he had underlined one particular passage in which Walton described borrowing the best ideas… — Brad Stone Amazon Copy Share Image
I don't think we yet know - because it's probably not big enough - what exactly Amazon does to our cities, but… — Brad Stone Amazon Copy Share Image
“Look, you should wake up worried, terrified every morning,” he told his employees. “But don’t be worried about our competitors because they… — Brad Stone Every morning Copy Share Image
“Later Bezos recalled speaking at an all-hands meeting called to address the assault by Barnes & Noble. “Look, you should wake up… — Brad Stone Every morning Copy Share Image
Uber, and Airbnb to a different extent, implemented the same battle plan. Bezos is an investor in both companies and, to some… — Brad Stone Battle Copy Share Image
“What we are doing here is building a giant rocket ship, and we’re going to light the fuse. Then it’s either going… — Brad Stone Moon Copy Share Image
“One early challenge was that the book distributors required retailers to order ten books at a time. Amazon didn’t yet have that… — Brad Stone Amazon Copy Share Image
“By that time, Bezos and his executives had devoured and raptly discussed another book that would significantly affect the company’s strategy: The… — Brad Stone Amazon Copy Share Image
“There was little science to Amazon’s earliest distribution methods. The company held no inventory itself at first. When a customer bought a… — Brad Stone Amazon Copy Share Image
“Chesky was moving slowly, but at the same time, he was frustrated that his imagined success wasn’t arriving quickly enough. “Every day… — Brad Stone Customer Copy Share Image
“The electronics effort faced even greater challenges. To launch that category, David Risher tapped a Dartmouth alum named Chris Payne who had… — Brad Stone Amazon Copy Share Image
“The junior executives recommended a variety of different techniques to foster cross-group dialogue and afterward seemed proud of their own ingenuity. Then… — Brad Stone Aha moment Copy Share Image
“When you are in the thick of things, you can get confused by small stuff,” Bezos said a few years later. “I… — Brad Stone Eighty Copy Share Image
“If you want to get to the truth about what makes us different, it’s this,” Bezos says, veering into a familiar Jeffism:… — Brad Stone Amazon Copy Share Image
“It's one thing to have a good idea, but it'a another to have confidence in a person to execute it.” — Brad Stone Confidence Copy Share Image
“he liked to say he didn’t have an exit strategy—he was building a company for the long term.” — Brad Stone Business Copy Share Image
“Sinegal explained the Costco model to Bezos: it was all about customer loyalty.” — Brad Stone Customer loyalty Copy Share Image
“It’s easier to invent the future than to predict it.” —Alan Kay” — Brad Stone Future Copy Share Image
