“Amazon isn’t happening to the book business,” he likes to say to authors and journalists. “The future is happening to the book… — Brad Stone Copy Share Image
“At the same time, Bezos became enamored with a book called Creation, by Steve Grand, the developer of a 1990s video game… — Brad Stone Copy Share Image
“The first week after the official launch, they took $12,000 in orders and shipped $846 worth of books, according to Eric Dillon,… — Brad Stone Copy Share Image
“Eric Benson took about two weeks to construct a preliminary version that grouped together customers who had similar purchasing histories and then… — Brad Stone Copy Share Image
“Wilke subscribed to the principles laid out in a seminal book about constraints in manufacturing, Eliyahu M. Goldratt’s The Goal, published in… — Brad Stone Copy Share Image
“Naturally, some of the reviews were negative. In speeches, Bezos later recalled getting an angry letter from an executive at a book… — Brad Stone Copy Share Image
“One early challenge was that the book distributors required retailers to order ten books at a time. Amazon didn’t yet have that… — Brad Stone Copy Share Image
“The book clearly resonated with Amazon’s founder. On the last page, a section completed a few weeks before his death, Walton wrote:… — Brad Stone Copy Share Image
“By that time, Bezos and his executives had devoured and raptly discussed another book that would significantly affect the company’s strategy: The… — Brad Stone Copy Share Image
“Bezos dismissed those objections and insisted that to succeed in books as Apple had in music, Amazon needed to control the entire… — Brad Stone Copy Share Image
“Unlike traditional retailers, Amazon returned few unsold books, often less than 5 percent. The big book chains regularly returned 40 percent of… — Brad Stone Copy Share Image
“Book publishers needed only to listen to Jeff Bezos himself to have their fears stoked. Amazon’s founder repeatedly suggested he had little… — Brad Stone Copy Share Image
“There was little science to Amazon’s earliest distribution methods. The company held no inventory itself at first. When a customer bought a book, Amazon… — Brad Stone Copy Share Image
“They agreed on five core values and wrote them down on a whiteboard in a conference room: customer obsession, frugality, bias for action, ownership,… — Brad Stone Copy Share Image
“In a world where consumers had limited choice, you needed to compete for locations,” says Ross, who went on to cofound eCommera, a British… — Brad Stone Copy Share Image
“The first week after the official launch, they took $12,000 in orders and shipped $846 worth of books, according to Eric Dillon, one of… — Brad Stone Copy Share Image
“Look, you should wake up worried, terrified every morning,” he told his employees. “But don’t be worried about our competitors because they ' re… — Brad Stone Copy Share Image
“Amazon may be the most beguiling company that ever existed, and it is just getting started. It is both missionary and mercenary, and throughout… — Brad Stone Copy Share Image
We see Google experimenting in so many places outside of its core search and advertising business, whether that's bringing broadband Internet to the world… — Brad Stone Copy Share Image
“The production philosophy pioneered by Toyota calls for a focus on those activities that create value for the customer and the systematic eradication of… — Brad Stone Copy Share Image
“Apple’s founder reportedly fired employees in the elevator and screamed at underperforming executives. Perhaps there is something endemic in the fast-paced technology business that… — Brad Stone Copy Share Image
“Just as Clayton Christensen had predicted in The Innovator’s Dilemma, technological innovation caused wrenching pain to the company and the broader industry” — Brad Stone Copy Share Image
“Eric Benson took about two weeks to construct a preliminary version that grouped together customers who had similar purchasing histories and then found books… — Brad Stone Copy Share Image
