Customer loyalty Quote by Brad Stone Download Open image ““Sinegal explained the Costco model to Bezos: it was all about customer loyalty.”” — Brad Stone ★ ★ ★ ★ ★ 3.6 out of 5 (5 ratings) Copy quoteShare Customer loyalty
“The Amazon.com system helped meet Bezos’s goal of creating a good experience for customers.” — Richard L. Brandt Copy Share Image
“Bezos didn’t believe anyone could make a good decision about a feature or a product without knowing precisely how it would be communicated to… — Brad Stone Copy Share Image
“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” —Jeff Bezos” — Jean-Paul Isson Copy Share Image
“Bezos had seemingly made up his mind that he was no longer going to indulge in financial maneuvering as a way to escape the… — Brad Stone Copy Share Image
“In the copy he brought to Kathryn Dalzell, he had underlined one particular passage in which Walton described borrowing the best ideas of his… — Brad Stone Copy Share Image
“He says Bezos takes a red pen to press releases, product descriptions, speeches, and shareholder letters, crossing out anything that does not speak simply… — Brad Stone Copy Share Image
“Bezos insisted the company needed to master anything that touched the hallowed customer experience, and he resisted any efforts to project profitability.” — Brad Stone Copy Share Image
“In the retail sector, using a higher level of efficiency to fund lower prices had long been Wal-Mart’s strategy. Costco” — Greg Thain Copy Share Image
“These loyal customers cost us less to maintain. They produce high margins and we make more money from them.” — James Dion Copy Share Image
“Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.” — Steve Maraboli Copy Share Image
“Bezos believed that high margins justified rivals’ investments in research and development and attracted more competition, while low margins attracted customers and were more… — Brad Stone Copy Share Image
“Brand loyalty—that nebulous emotional connection people have with certain companies, which turns them into defenders and advocates for corporations who don’t give a shit.” — David McRaney Copy Share Image
“There was little science to Amazon’s earliest distribution methods. The company held no inventory itself at first. When a customer bought a book, Amazon… — Brad Stone Copy Share Image
“They agreed on five core values and wrote them down on a whiteboard in a conference room: customer obsession, frugality, bias for action, ownership,… — Brad Stone Copy Share Image
“In a world where consumers had limited choice, you needed to compete for locations,” says Ross, who went on to cofound eCommera, a British… — Brad Stone Copy Share Image
“The first week after the official launch, they took $12,000 in orders and shipped $846 worth of books, according to Eric Dillon, one of… — Brad Stone Copy Share Image
“Look, you should wake up worried, terrified every morning,” he told his employees. “But don’t be worried about our competitors because they ` re… — Brad Stone Copy Share Image
“Amazon may be the most beguiling company that ever existed, and it is just getting started. It is both missionary and mercenary, and throughout… — Brad Stone Copy Share Image
We see Google experimenting in so many places outside of its core search and advertising business, whether that's bringing broadband Internet to the world… — Brad Stone Copy Share Image
“The production philosophy pioneered by Toyota calls for a focus on those activities that create value for the customer and the systematic eradication of… — Brad Stone Copy Share Image
“Apple’s founder reportedly fired employees in the elevator and screamed at underperforming executives. Perhaps there is something endemic in the fast-paced technology business that… — Brad Stone Copy Share Image
“Just as Clayton Christensen had predicted in The Innovator’s Dilemma, technological innovation caused wrenching pain to the company and the broader industry” — Brad Stone Copy Share Image
“Eric Benson took about two weeks to construct a preliminary version that grouped together customers who had similar purchasing histories and then found books… — Brad Stone Copy Share Image
“customer loyalty survey—specifically, that 53 percent of B2B customer loyalty is a product of how you sell, not what you sell.” — Matthew Dixon Copy Share Image
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose… — Kevin Stirtz Copy Share Image
Customer loyalty comes from consistent experience. They learn to count on you. — Jimmy John Liautaud Copy Share Image
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Copy Share Image
“Create wow moments for your prospects and watch you online sentiment increase.” — Stacey Kehoe Copy Share Image
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies… — Jim Bush Copy Share Image
Revolve your world around the customer and more customers will revolve around you. — Heather Williams Copy Share Image
If put to the pinch, an ounce of loyalty is worth a pound of cleverness. — Elbert Hubbard Copy Share Image
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to… — Azim Premji Copy Share Image
There is extraordinary chemistry that exists in long-term relationships — Jay Conrad Levinson Copy Share Image
When you help others feel important, you help yourself feel important too. — David J. Schwartz Copy Share Image
