Customer Quote by Mark Jeffery
““Customer equity. Relationship marketing to build customer equity. Examples include exclusive offers for loyal customers, executive events in B2B, reward cards, and so on.””
About This Quote
Customer equity is built through relationship marketing, using loyalty rewards and exclusive events to deepen ties.
In simple terms: Loyalty rewards grow customer value.
Invest in relationship marketing.
Themes
Mood
Type
When to use this quote
- retail
- B2B
- service industry
Key Concepts
Questions to Reflect On
- Which rewards work best?
- How to measure equity?
Rewards alone may not guarantee loyalty.