Phone call Quote by David H. Maister
““Less formally, we consider the time it takes someone to return a phone call, whether meetings are canceled or kept, and whether to-do lists are completed. Reliability””
About This Quote
Source Book: The Trusted Advisor, 2000
Reliability measures how consistently a person follows through on commitments like calls, meetings, and tasks.
In simple terms: Reliability is about keeping promises.
Key Takeaway
Be dependable in all interactions.
Themes
trust
professionalism
efficiency
Mood
serious
focused
Type
advice
business.
When to use this quote
- client meetings
- team projects
- personal to‑do lists
- customer support
Key Concepts
accountability
time management
service quality
Questions to Reflect On
- How do you verify reliability beyond punctuality?
- What impact does unreliability have on trust?
A Different Perspective
Reliability alone doesn’t guarantee quality of work.
