Small things Quote by David H. Maister
““Make specific commitments to your client around small things: getting that article by tomorrow, placing the call, writing the draft by Monday, looking up a reference. And then deliver on them, quietly, and on time. 2.””
About This Quote
Source Book: “The Trusted Advisor”, 2000
Advocates setting clear, small commitments with clients and delivering them reliably to build trust.
In simple terms: Make and keep tiny promises for client trust.
Key Takeaway
Deliver on small promises consistently.
Themes
business
client relations
trust building
Mood
professional
practical
Type
guidance
instructional
When to use this quote
- consulting
- freelance work
- team projects
- customer service
Key Concepts
project management
communication
accountability
Questions to Reflect On
- What small commitments can you set today?
- How do you ensure timely delivery?
A Different Perspective
Over‑promising even on small tasks can backfire.
