Advisors Quote by David H. Maister
““Advisors who rate the highest on reliability will not just deliver their work on time and on spec. Nor will they simply be consistent, even at a level of excellence. They will also be expert at a variety of small touches that are aimed at client-based familiarity. Sending meeting material in advance is one example; staying current on client events and names is another. Reliability on the emotional level has a great deal to do with the client’s preferences, and not just with consistency from the service provider’s perspective. Strategies””
About This Quote
Reliability extends beyond timeliness; it includes subtle, client‑focused gestures that build familiarity and emotional trust.
In simple terms: Reliability = timing + personal touches.
Key Takeaway
Emotional reliability deepens client bonds.
Themes
professionalism
client relations
trust
service excellence
Mood
pragmatic
confident
Type
advice
business
When to use this quote
- Consulting engagements
- Account management
- Project leadership
Key Concepts
emotional intelligence
Practical Applications
- Prepare personalized client briefings
- Stay updated on client milestones
Questions to Reflect On
- Which small gestures most affect client perception?
- How can teams scale emotional reliability?
![“[What if my advisor talks only about returns, not risk?] ... It's his job to take risk into account by telling you the range of possible outcomes you face. If he won't, go get a new planner, someone who will get real.” quote by William Forsyth Sharpe](https://sms4smile.com/quotes/img-quotes/7c9/william-forsyth-sharpe-83220_accounts_what-if-my-advisor-talks-only-about-retu_322124.jpg)