Reliability Quote by David H. Maister
““Reliability in this largely rational sense is the repeated experience of links between promises and action.””
About This Quote
Source Book: The Trusted Advisor, 2000
Reliability means consistently delivering on promises, creating trust through repeated alignment of words and actions.
In simple terms: Reliability is promise‑action consistency.
Align words with actions consistently.
Themes
Mood
Type
When to use this quote
- customer service
- project management
- leadership
Key Concepts
Questions to Reflect On
- How do you measure reliability?
- What systems ensure promise fulfillment?
Even reliable parties can fail unexpectedly.