Phone calls Quote by David H. Maister
““Review agendas with your client, before meetings, before phone calls, before discussions. Clients should know that they can expect you to always solicit their views on how time will be spent. 6.””
About This Quote
Source Book: The Trusted Advisor, David H. Maister et al., 2000
Consultants should proactively discuss agenda and time use with clients to build trust and ensure alignment.
In simple terms: Set agenda with clients early.
Key Takeaway
Always involve clients in planning.
Themes
consulting
communication
trust
client management
Mood
professional
practical
Type
advisory
service
When to use this quote
- project kickoff
- regular check‑ins
- service reviews
- contract negotiations
Key Concepts
agenda setting
time management
client expectations
Questions to Reflect On
- How can you balance guidance with client autonomy?
- What signals show a client needs more agenda control?
A Different Perspective
Clients may resist perceived micromanagement, requiring flexibility.
