Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations. — Steve Easterbrook Copy Share Image
The business cannot ignore what customers are saying when the message is clear: We're not on our game. — Steve Easterbrook Copy Share Image
We are putting the customer at the center of everything we do and are directing our resources towards those innovations and investments… — Steve Easterbrook Copy Share Image
There's absolutely no doubt consumers have more choice than ever, and the standards of all that provide food have improved over time. — Steve Easterbrook Copy Share Image
Whether that's in communications or marketing or strategy, you need people to come in with a fresh perspective. — Steve Easterbrook Copy Share Image
When you're in a turnaround situation, you cannot incrementalize your way out of it. — Steve Easterbrook Copy Share Image
We're guided by consumer data, and it helps give us the confidence to invest where the consumer is going. — Steve Easterbrook Copy Share Image
Ordering should be the most enjoyable experience, but at McDonald's, it can be one of the most stressful points in time. — Steve Easterbrook Copy Share Image
Businesses increasingly have to differentiate themselves around their people, as much as their product, because thing are so replicable now. — Steve Easterbrook Copy Share Image
If you don't want fries with your Happy Meal, you can switch it for a fruit bag or a portion of carrot sticks. I… — Steve Easterbrook Copy Share Image
The McJob tag is misleading, and demeaning to our staff and franchisees. — Steve Easterbrook Copy Share Image
My motivation at the moment is around knowing how it feels to turn a business around, and I can't wait to have that feeling… — Steve Easterbrook Copy Share Image
People come into McDonald's two to three times a month - to extrapolate that to the cause of obesity is a real stretch. — Steve Easterbrook Copy Share Image
When you get an invitation to come back and be part of the team that will be the architect of the next generation of… — Steve Easterbrook Copy Share Image
