Active-listening Quote by Susan C. Young

““By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate that you are interested in others and what they have to say; • make others feel important, respected, understood, and appreciated; • improve your memory and retention; • affirm to others that you are an authentic, caring, and compassionate person; make a great first and last impression””

Susan C. Young

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More by Susan C. Young

“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to…

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“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is…

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“A positive attitude will help you be more inspiring and motivating to others.”

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“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became her Realtor when she decided she needed to down-size from her larger home and buy a smaller one. Throughout this transition,…

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“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or…

Susan C. Young

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“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in…

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“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance, and walk. Even today, there are "Cotillion" classes for young people to learn how to carry themselves with dignity and use proper social graces. I don't mind sounding old-fashioned because these culturally rich rituals lay a…

Susan C. Young

“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same. 2. Vocabulary or specific words. Notice their language and the words they choose and use—their keywords, expressions, expletives, or phrases. 3.…

Susan C. Young

“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,…

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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first…

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“Self-confident people face their fears head-on and are willing to take risks.”

Susan C. Young

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“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, “Kids can be so cruel. Some of…

Susan C. Young

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More Active-listening quotes

“The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never…

Susan C. Young

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“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with their message. • Recognize what is being said on the surface. • Engage your intuition to hear the meaning, purpose, and motivation behind their message. • Be aware of your own internal responses and how you are feeling.…

Susan C. Young

“Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded…

Susan C. Young

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“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally…

Susan C. Young

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“He was practicing active listening.”

Charlie Jane Anders

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“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . • Make eye contact. • Nod your head; confirm. • Use your eyebrows and expressions of emotions to show that you're paying attention. • Lean forward.…

Susan C. Young

“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.”

Susan C. Young

“Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? • Our minds are racing ahead and preparing for the next thing we are going to say. • We are preoccupied…

Susan C. Young

“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt…

Susan C. Young

“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.”

Susan C. Young