Active-listening Quote by Susan C. Young
““My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!””
About This Quote
Source Speech: Sales training seminar, 2018
Effective sales stem from genuine conversation and relationship building rather than aggressive tactics.
In simple terms: Build rapport before selling.
Key Takeaway
Prioritize listening and empathy in sales.
Themes
sales
communication
relationships
empathy
Mood
motivational
practical
Type
business
inspirational
When to use this quote
- telephone outreach
- client meetings
- networking events
Key Concepts
psychology
customer experience
trust building
Questions to Reflect On
- How can you balance friendliness with professional goals?
- What boundaries ensure conversations stay productive?
A Different Perspective
Relying solely on rapport may not close all deals.
