Active-listening Quote by Susan C. Young
““Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.””
About This Quote
Source Interview: Leadership Development Conference, 2021
Active listening requires conscious effort and full attention, unlike passive hearing.
In simple terms: Listening is more than hearing.
Key Takeaway
Practice conscious, focused listening.
Themes
communication
mindfulness
engagement
Mood
empathetic
professional
Type
leadership
educational
When to use this quote
- team meetings
- customer service
- coaching sessions
- conflict resolution
- education classrooms
Key Concepts
cognitive presence
empathy
dialogue
Questions to Reflect On
- When do you need to pause listening?
- How do you ensure you’re not just hearing but understanding?
A Different Perspective
Active listening can be draining without boundaries.
