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Ceo Quote by Buck Rodgers

“At IBM everybody sells! Every employee has been trained to think that the customer comes first - everybody from the CEO, to the people in finance, to the receptionists, to those who work in manufacturing.” quote by Buck Rodgers
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“At IBM everybody sells! Every employee has been trained to think that the customer comes first - everybody from the CEO, to the people in finance, to the receptionists, to those who work in manufacturing.”

Buck Rodgers

About This Quote

Source Company: IBM internal culture, 1990s

The quote emphasizes that IBM ingrains a customer‑first mindset across all levels, from leadership to support staff.

In simple terms: IBM trains everyone to prioritize customers.

Key Takeaway

Adopt a customer‑centric approach in all roles.

Themes

customer focus corporate culture training leadership service

Mood

professional motivational

Type

business leadership

When to use this quote

  • sales meetings
  • customer service training
  • product development
  • marketing strategy

Key Concepts

customer obsession organizational behavior brand promise

Questions to Reflect On

  • How does a universal customer‑first mindset affect employee satisfaction?
  • What balance is needed between customer focus and internal priorities?
A Different Perspective

May overlook employee well‑being or internal processes.

4.7 out of 5 (7 ratings)

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