Excellence Quote by Tom Peters
“The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.”
About This Quote
Source Book: In Search of Excellence, Tom Peters, 1982
Organizational success hinges on managers trusting front‑line employees.
In simple terms: Trust in staff determines success.
Empower front‑line staff.
Themes
Mood
Type
When to use this quote
- team meetings
- project launches
- customer service
- crisis response
Key Concepts
Questions to Reflect On
- How can managers build trust without micromanaging?
- What safeguards protect against misplaced trust?
Trust alone cannot fix structural flaws.