Business Quote by Tom Farmer
“Customers must trust an organisation and its people.”
About This Quote
Trust is essential for customers to engage with an organization and its staff.
In simple terms: Customers need to trust the company and its people.
Key Takeaway
Build and maintain trust consistently.
Themes
trust
customer relations
leadership
Mood
confident
professional
Type
business
motivational
When to use this quote
- service delivery
- brand communication
- employee conduct
- crisis handling
Key Concepts
business ethics
reputation management
Questions to Reflect On
- How do you demonstrate trustworthiness?
- What steps recover lost trust?
A Different Perspective
Trust can be fragile and easily broken.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)