Customer service Quote by Michael O'Leary Download Open image “Are we going to say sorry for our lack of customer service? Absolutely not.” — Michael O'Leary ★ ★ ★ ★ ★ 3.6 out of 5 (4 ratings) Copy quoteShare Customer service Customers Inspirational Offensive Saying sorry Service Sorry
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want… — Oscar Munoz Copy Share Image
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even… — Jeffrey Gitomer Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer Copy Share Image
If I'm in the wrong, I'll always say sorry, but sometimes it takes a while. — Laila Rouass Copy Share Image
I'm disrespectful towards authority. I think the prime minister of Ireland is a gobshite — Michael O'Leary Copy Share Image
One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality. — Michael O'Leary Copy Share Image
Code-sharing, alliances, and connections are all about "how do we screw the poor customer for more money?" — Michael O'Leary Copy Share Image
The chattering bloody classes, or what I call the liberal Guardian readers, they're all buying SUVs to drive around London. I smile at these… — Michael O'Leary Copy Share Image
The chattering bloody classes, or what I call the liberal Guardian readers, they're all buying SUVs to drive around London. I smile at these… — Michael O'Leary Copy Share Image
The airline industry is full of bullshitters, liars and drunks. We excel at all three in Ireland. — Michael O'Leary Copy Share Image
It's a great incentive to work long hours. I limit the holiday to two weeks and then get the hell back to the office.… — Michael O'Leary Copy Share Image
The European Union spends most of its time either suing me, torturing me, criticizing me or condemning me for lowering the cost of air… — Michael O'Leary Copy Share Image
Do we carry rich people on our flights? Yes, I flew on one this morning and I'm very rich. — Michael O'Leary Copy Share Image
“The police ultimately pay the price for poor customer service when citizens become fearful of them.” — Steven Magee Copy Share Image
To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually,… — Matt Mickiewicz Copy Share Image
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to… — Stewart Butterfield Copy Share Image
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.… — Tony Hsieh Copy Share Image
“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!” — Steven Magee Copy Share Image
Customer-centricity should be about delivering value for customers that will eventually create value for the company. — Robert G. Thompson Copy Share Image
Alright look, our policy is, if for any reason you're not completely satisfied, I hate you. — Goodmanb Copy Share Image
“Customer service is greatly impacted by whether or not employees enjoy working with each other. Its important that employees enjoy working with each other… — Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth Copy Share Image
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. — Harvey Mackay Copy Share Image
Most customer service people are great. It's that one customer service person from hell that drives me crazy! — Jon Jones Copy Share Image
Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables… — James Murdoch Copy Share Image
