Expectation Quote by Howard Schultz
“I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.”
About This Quote
Source Speech: Starbucks Annual Meeting, 2017
He expects ethical behavior but is often surprised by unethical actions, highlighting the gap between expectation and reality.
In simple terms: People often act contrary to expectations.
Key Takeaway
Expect but but verify behavior.
Themes
ethics
expectation
surprise
Mood
cautious
thoughtful
Type
business
psychological
When to use this quote
- hiring decisions
- customer service
- team management
Key Concepts
human nature
organizational culture
Questions to Reflect On
- What mechanisms ensure ethical conduct?
- How do you respond to unexpected behavior?
A Different Perspective
Assumptions can lead to disappointment.
