Attrition Quote by Howard Schultz
“I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.”
About This Quote
Source Interview: Starbucks Annual Shareholder Meeting, 2018
He worries about losing customers but refuses to blame external economic factors, seeking internal solutions.
In simple terms: Wants to improve sales without blaming the economy.
Key Takeaway
Focus on internal improvements.
Themes
customer loyalty
business strategy
accountability
Mood
concerned
proactive
Type
business
reflective
When to use this quote
- store performance reviews
- customer feedback analysis
- employee training
- product innovation
Key Concepts
marketing
consumer behavior
economic attribution
Questions to Reflect On
- How can we boost traffic without external excuses?
- What internal changes matter most?
A Different Perspective
External factors still influence traffic; not all causes are internal.
