Quote by David H. Maister Download Open image ““Use the client’s “fit and feel” around terminology, style, formats, hours. 5.”” — David H. Maister ★ ★ ★ ★ ★ 3.0 out of 5 (3 ratings) Copy quoteShare
“Be very clear about your own offerings so you know exactly what kind of client or customer you want to work with (and the… — Lisa Mininni Copy Share Image
“they make it clear that their focus is on understanding, honoring, and supporting the business of the client. As” — Patrick Lencioni Copy Share Image
“The better and longer way is to describe the experience I want the users to have. That means describing the users’ world and how… — Giles Colborne Copy Share Image
Clients become very attached to the fitter who they feel understands them. — Hubert de Givenchy Copy Share Image
“Make sure you’ve done absolutely all your homework on the client company, the client marketplace, and the client individual, and that it’s absolutely up… — David H. Maister Copy Share Image
“Small clients, by contrast, are intellectually challenging, enjoyable to work for, and miserably unprofitable.” — Matthew Stewart Copy Share Image
“Look for the positive qualities in your client's negative behavior.” — Marilyn Suttle Copy Share Image
A fiduciary standard means, basically, put the interests of the client first. No excuses. Period. — John C. Bogle Copy Share Image
I think it's one of the Times' problems that they haven't made it clear to readers what various formats mean. — Daniel Okrent Copy Share Image
We must understand what is on clients' minds and what their needs are, and we must also be close to our teams who are… — Julie Sweet Copy Share Image
“Advisors who rate the highest on reliability will not just deliver their work on time and on spec. Nor will they simply be consistent,… — David H. Maister Copy Share Image
“Make sure you’ve done absolutely all your homework on the client company, the client marketplace, and the client individual, and that it’s absolutely up… — David H. Maister Copy Share Image
“Speak with expression, not monotonically. Use body language, eye contact, and vocal range. Show the client you have energy around the subject at hand. 5.” — David H. Maister Copy Share Image
“A good rule to remember is that, in relationships, there are no win-lose or lose-win combinations: There are only win-wins and lose-loses.” — David H. Maister Copy Share Image
“Review agendas with your client, before meetings, before phone calls, before discussions. Clients should know that they can expect you to always solicit their… — David H. Maister Copy Share Image
“The attitude of exclusive professionalism (which restricts the label of professionalism to the advisor) manifests itself in a number of dysfunctional ways. It reinforces… — David H. Maister Copy Share Image
“It is not enough for a professional to be right: An advisor’s job is to be helpful. David” — David H. Maister Copy Share Image
“There are dangers in this model of succumbing to “committee-itis.” If too many people are jointly responsible for the execution of firm business, the… — David H. Maister Copy Share Image
“The biggest leverage for reliability enhancement probably lies in the emotional realm. The more a provider can do to understand and relate to the… — David H. Maister Copy Share Image
“while most providers sell on the basis of technical competence, most buyers buy on the basis of emotion.” — David H. Maister Copy Share Image
“Make specific commitments to your client around small things: getting that article by tomorrow, placing the call, writing the draft by Monday, looking up… — David H. Maister Copy Share Image
