Credibility Quote by David H. Maister
““Four Essential Elements That Engender Trust (Chapter 8) 1. Credibility 2. Reliability 3. Intimacy 4.””
About This Quote
Trust is built on four pillars: credibility, reliability, intimacy, and a fourth unspecified element.
In simple terms: Trust needs credibility, reliability, intimacy, plus more.
Key Takeaway
Cultivate these trust pillars.
Themes
trust
relationships
business
leadership
Mood
professional
analytical
Type
summary
framework
When to use this quote
- teamwork
- client relations
- management
Key Concepts
credibility
reliability
intimacy
communication
Questions to Reflect On
- How do you demonstrate credibility?
- What builds intimacy in professional settings?
A Different Perspective
Trust can be fragile without consistency.
![“I can assure the conspiracy theorists who have very effectively savaged [Gerald] Posner in their books that they're going to have a much, much more difficult time with me. As a trial lawyer in front of a jury and an author of true-crime books, credibility has always meant everything to me. My only…” quote by Vincent Bugliosi](https://sms4smile.com/quotes/img-quotes/314/vincent-bugliosi-8709_book_i-can-assure-the-conspiracy-theorists-wh_47158.jpg)
