Communication Quote by Charles Duhigg
““Leaders should not interrupt teammates during conversations, because that will establish an interrupting norm. They should demonstrate they are listening by summarizing what people say after they said it. They should admit what they don’t know. They shouldn’t end a meeting until all team members have spoken at least once. They should encourage people who are upset to express their frustrations, and encourage teammates to respond in nonjudgmental ways. They should call out intergroup conflicts and resolve them through open discussion.””
About This Quote
Source Book: Organizational Culture, 2020
Effective leadership requires active listening, inclusive participation, and transparent conflict resolution to foster collaborative teams.
In simple terms: Leaders should listen, include everyone, and resolve conflicts openly.
Key Takeaway
Practice active listening and inclusive facilitation.
Themes
leadership
communication
teamwork
Mood
encouraging
thoughtful
Type
leadership
team dynamics
When to use this quote
- team meetings
- project planning
- conflict mediation
Key Concepts
psychology
conflict resolution
inclusive leadership
Questions to Reflect On
- What barriers prevent full participation?
- How can you model vulnerability as a leader?
A Different Perspective
Implementing all steps may be time‑consuming.
