Leader Quote by Patrick Lencioni
““Therefore, it is key that leaders demonstrate restraint when their people engage in conflict, and allow resolution to occur naturally, as messy as it can sometimes be. This can be a challenge because many leaders feel that they are somehow failing in their jobs by losing control of their teams during conflict. Finally, as trite as it may sound, a leader’s ability to personally model appropriate conflict behavior is essential. By avoiding conflict when it is necessary and productive—something many executives do—a team leader will encourage this dysfunction to thrive.””
About This Quote
Source Book: The Five Dysfunctions of a Team by Patrick Lencioni, 2002
Leaders should practice restraint in conflict, letting natural resolution unfold, even if messy, to model healthy behavior.
In simple terms: Leaders must allow conflict to resolve naturally.
Key Takeaway
Model calm conflict handling.
Themes
leadership
conflict
restraint
team dynamics
Mood
thoughtful
balanced
Type
advisory
reflective
When to use this quote
- team meetings
- performance reviews
- crisis management
- negotiations
Key Concepts
organizational behavior
emotional intelligence
Questions to Reflect On
- How can you balance control and openness in conflict?
- What signs show conflict is productive?
A Different Perspective
Leaders may fear loss of control, leading to avoidance.
