Money Quote by Brad Stone

“When I read that letter, I thought, we don’t make money when we sell things. We make money when we help customers make purchase…

— Brad Stone

“None of that data, however, actually tells you why customers make the choices that they do.”

— Clayton M. Christensen

I want you to say to me right from the start, "We are here to serve customers. We're not here for me to make…

— Jamie Dimon

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and…

— Eva Mendes

Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal…

— Barbara Bund

Focus on your customers and make that restaurant synonymous to where you are in terms of area.

— Gordon Ramsay

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of…

— Aneel Bhusri

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that…

— Gillian Tans

The way in which you accomplish your goals and help your customers needs to be very flexible depending upon how those customers are reacting…

— Caroline Ghosn

I look at technology as a way for us to engage with and help our customers. If we don't do it, someone else is…

— Bruce Broussard

“While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is your support team. It's…

— Oscar Auliq-Ice

“Imagine you were able to help customers justify the ROI for your product. That would be pretty powerful, wouldn’t it? Yep.”

— Steven Gary Blank