Business Quote by Aneel Bhusri
“Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.”
About This Quote
Source Speech: Workday internal culture talk, 2020
Employees focus on customer success, but many firms ignore customers and avoid hard problems, hurting their business.
In simple terms: Companies should prioritize listening to customers and tackling tough challenges.
Key Takeaway
Listen and solve hard problems.
Themes
customer focus
business strategy
leadership
Mood
reflective
motivational
Type
business
leadership
strategy
When to use this quote
- product development
- customer service
- strategic planning
- innovation
- risk management
Key Concepts
customer success
problem solving
market listening
Questions to Reflect On
- How can you better hear customer needs?
- What hard problems are you avoiding?
A Different Perspective
Ignoring customers can lead to missed opportunities and stagnation.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)