Customer Quote by Anne M. Mulcahy
“Get face time with the customers.”
About This Quote
Source Business: Internal memo, Xerox Corp., early 2000s
Emphasizes the need for direct, personal interaction with customers to understand their needs.
In simple terms: Talk directly to customers.
Key Takeaway
Prioritize customer interaction.
Themes
customer focus
communication
leadership
Mood
engaged
proactive
Type
advice
business
When to use this quote
- sales meetings
- user research
- product feedback
- service calls
Key Concepts
relationship building
customer insight
Questions to Reflect On
- How can you balance personal contact with efficient scaling?
- What tools help maintain genuine connection?
A Different Perspective
May overlook scalability of digital channels.
