Service culture Quotes by Ron Kaufman · Page 4

No one ever delighted a customer by being 'good enough'.

— Ron Kaufman

Don't let doing enough be good enough.

— Ron Kaufman

Things that are obvious don't need to be talked about. Things that are missing, do.

— Ron Kaufman

Making an honest mistake is acceptable. Failing to fix it is not.

— Ron Kaufman

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

— Ron Kaufman

If you haven't given them your trust, you haven't given them enough.

— Ron Kaufman

Quality is more than a promise, it's genuine performance.

— Ron Kaufman

Without commitment, no price will be low enough. With commitment, no price will be too high.

— Ron Kaufman

The first step to delighting your customers is being there when they need you.

— Ron Kaufman

Let your imagination soar. What you can do for customers is more than you see today.

— Ron Kaufman

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide…

— Ron Kaufman

If customers say you're just 'all right', you've not done enough, you've failed to delight.

— Ron Kaufman

If your customers are demanding, be thankful.

— Ron Kaufman

If your customers have to ask you for it, you haven't been thinking far enough ahead.

— Ron Kaufman

Unlimited efforts can produce unlimited results.

— Ron Kaufman

What you want to be defines what you become.

— Ron Kaufman

You are the person who determines what you do. That's a big responsibility. Make the most of it.

— Ron Kaufman

Every service problem is as an opportunity to show you care.

— Ron Kaufman

If you wait until you have to change, you may have waited too long.

— Ron Kaufman

Employees are the key to your success with customers. Treat them well!

— Ron Kaufman

Service is the ultimate edge. Keep it sharp.

— Ron Kaufman

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

— Ron Kaufman