If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Copy Share Image
Testimonials describe what has been, and are a promise of what is to come. — Ron Kaufman Copy Share Image
Selfless acts are a source of profound meaning for your self and your life. — Ron Kaufman Copy Share Image
Be the exception to the rule. It's the surest way to become exceptional. — Ron Kaufman Copy Share Image
The first step to delighting your customers is being there when they need you. — Ron Kaufman Copy Share Image
If you were a customer, would you come back to buy your products or services? — Ron Kaufman Copy Share Image
The true measure of what you put in, is what's received on the other end. — Ron Kaufman Copy Share Image
You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman Copy Share Image
Passion isn't always available. The committed get things done even without it. — Ron Kaufman Copy Share Image
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong? — Ron Kaufman Copy Share Image
If you're always doing what you've always done, you'll never see (or become) what you could be! — Ron Kaufman Copy Share Image
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why. — Ron Kaufman Copy Share Image
When a customer asks what no one else has ever asked, pay close attention. — Ron Kaufman Copy Share Image
Without commitment, no price will be low enough. With commitment, no price will be too high. — Ron Kaufman Copy Share Image
Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying? — Ron Kaufman Copy Share Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers. — Ron Kaufman Copy Share Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses. — Ron Kaufman Copy Share Image
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel. — Ron Kaufman Copy Share Image
Are people being the least you expect of them, or the best they expect themselves to be? — Ron Kaufman Copy Share Image
It's fine to wait for an appropriate time, but it's inappropriate to wait forever. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
The most valuable person is the one who cherishes the value in others. — Ron Kaufman Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Copy Share Image
Sometimes we become so expert in our own domain, we forget that customers may be less familiar. — Ron Kaufman Copy Share Image