“As the saying goes, "Smile and the world smiles with you, cry and you cry alone.” Smiling is a universal symbol of… — Susan C. Young Copy Share Image
“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.” — Susan C. Young Copy Share Image
“By taking a personal interest in other people’s lives, you are demonstrating selflessness, grace, and respect.” — Susan C. Young Copy Share Image
“When you strive to become a conversational chameleon, you can more swiftly adapt to your environment and surroundings for your own safety,… — Susan C. Young Copy Share Image
“Are you ready to explore what it takes to move beyond where you are to where you want to be? You came… — Susan C. Young Copy Share Image
“Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible.” — Susan C. Young Copy Share Image
“Since your habits and hygiene will all help you feel great, look great, and improve the quality of your life, isn’t it… — Susan C. Young Copy Share Image
“When you have paid the price, earned the right, and done the homework to be called an expert, people perceive you differently.” — Susan C. Young Copy Share Image
“Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all… — Susan C. Young Copy Share Image
“While smiling is a powerful facial gesture, there are other expressions on your face which reveal an extraordinary number of emotions. A… — Susan C. Young Copy Share Image
“According to the “universality studies” conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt.… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information… — Susan C. Young Copy Share Image
“People love to be happy, enjoy a hearty laugh, and simply have fun. When you’re happy, everything feels right in the world… — Susan C. Young Copy Share Image
“Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet… — Susan C. Young Copy Share Image
“Glow What can you do and how can you be in order to bring out the best in others and truly help… — Susan C. Young Copy Share Image
“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with… — Susan C. Young Copy Share Image
“In the hit movie, “Pay It Forward,” a middle school child dreams of how he can change the world by being the… — Susan C. Young Copy Share Image
“I love to read. However, there have been times when certain books did not resonate with me because the timing was off… — Susan C. Young Copy Share Image
“Throughout your life you will meet thousands of people, but every once in a while, you feel instant chemistry with a person… — Susan C. Young Copy Share Image
“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn… — Susan C. Young Copy Share Image
“It is unimpressive to not hold a door open for the next person coming through. After a satisfying workout at my gym,… — Susan C. Young Copy Share Image
“Emotional intelligence marks one’s ability to perceive, understand, control, and evaluate his or her emotions.” — Susan C. Young Copy Share Image
“Mindful Awareness. Be fully involved in the moment—right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and… — Susan C. Young Copy Share Image
“Getting an education is not only a matter of checking the boxes as your life progresses; it is a gift which can… — Susan C. Young Copy Share Image
“Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid… — Susan C. Young Copy Share Image
“Dressing appropriately in one venue may be highly inappropriate in another. Yet every day we see a lack of modesty and taste,… — Susan C. Young Copy Share Image
“When people can't give anything and are only there for themselves, why should others use their time and energy to get involved?… — Susan C. Young Copy Share Image
“Be on time! If you have a 15-minute appointment—keep it at fifteen minutes unless there is mutual agreement to continue.” — Susan C. Young Copy Share Image
“Being proactive and intentional will enable you to create a positive experience for yourself and others.” — Susan C. Young Copy Share Image
“The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and… — Susan C. Young Copy Share Image
“The first thing others see is YOU—not your resume, background, or credentials. A picture is truly worth a thousand words and how… — Susan C. Young Copy Share Image
“Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to… — Susan C. Young Copy Share Image
“Since your mindset can make you or break you, how is it going? Is it representing you well or does it need… — Susan C. Young Copy Share Image
“The Words You Write “Few things scream ‘unprofessional’ faster than a poorly written letter or resume filled with errors, misspellings, misuse, and… — Susan C. Young Copy Share Image
“Take a searching inventory of your speech, habits, behaviors, appearance, hobbies, preferences, talents, and products. The key is what makes you distinct… — Susan C. Young Copy Share Image
“Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.” — Susan C. Young Copy Share Image
“What saps your energy and drains your strength? If it makes you feel bad on the inside, it will make those around… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share Image
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share Image
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share Image
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,… — Susan C. Young Copy Share Image
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share Image
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share Image
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share Image
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share Image
