American management thinks that they can just copy from Japan. But they don't know what to copy. — W. Edwards Deming Copy Share Image
The individual has been crushed by our style of management today. — W. Edwards Deming Copy Share Image
The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming Copy Share Image
What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that… — W. Edwards Deming Copy Share Image
Stamping out fires is a lot of fun, but it is only putting things back the way they were. — W. Edwards Deming Copy Share Image
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that… — W. Edwards Deming Copy Share Image
People care more for themselves when they contribute to the system. — W. Edwards Deming Copy Share Image
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over… — W. Edwards Deming Copy Share Image
If you destroy the people of a company, you do not have much left. — W. Edwards Deming Copy Share Image
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge… — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
