Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in… — Bill Capodagli Copy Share Image
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend… — Bill Capodagli Copy Share Image
The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can… — Bill Capodagli Copy Share Image
The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer… — Bill Capodagli Copy Share Image
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric… — Bill Capodagli Copy Share Image
Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to… — Bill Capodagli Copy Share Image
The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management… — Bill Capodagli Copy Share Image
This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is… — Bill Capodagli Copy Share Image
Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company.… — Bill Capodagli Copy Share Image
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better… — Bill Capodagli Copy Share Image
For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these… — Bill Capodagli Copy Share Image
Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete… — Bill Capodagli Copy Share Image
Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude… — Bill Capodagli Copy Share Image
In the long run, it costs more to provide poor rather than good service. — Bill Capodagli Copy Share Image
When values are deeply embedded within an organization, they seldom change. — Bill Capodagli Copy Share Image
Organizational culture begins in HR. This means to hire for attitude and train for skill. — Bill Capodagli Copy Share Image
