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“Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media to take the pulse of its constituents on a constant basis, and know how to communicate with them in a crisis, is breaching its fiduciary…” quote by Steven Fink — Download Open image

“Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media to take the pulse of its constituents on a constant basis, and know how to communicate with them in a crisis, is breaching its fiduciary responsibilities to its stakeholders.”

Steven Fink

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Changed Communicate Communication Crisis Responsibility Social media Term

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Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings.

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So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as…

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I often say that good crisis management is good decision-making under stress.

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Mistakes are good provided you learn from them, and correct them promptly.

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Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in…

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A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to…

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When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently was read…

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Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because…

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I never assign blame in a crisis. There is no benefit to doing so.

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In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get…

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