Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings. — Steven Fink Copy Share Image
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in the world will not help you manage an actual crisis unless you know the basic mechanics. — Steven Fink Copy Share Image
Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings. — Steven Fink Copy Share Image
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk reaction. Neither of these sins, I believe, is generally committed on purpose. Rather, companies often panic when first confronted with a crisis and either say nothing, which looks like they're covering something up, or… — Steven Fink Copy Share
I often say that good crisis management is good decision-making under stress. — Steven Fink Copy Share Image
Mistakes are good provided you learn from them, and correct them promptly. — Steven Fink Copy Share Image
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in… — Steven Fink Copy Share Image
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to… — Steven Fink Copy Share Image
When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently was read… — Steven Fink Copy Share Image
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because… — Steven Fink Copy Share Image
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get… — Steven Fink Copy Share Image
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media… — Steven Fink Copy Share Image
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail… — Steven Fink Copy Share Image
