Areas Quote by Eric Dezenhall
“People mistake their love of the technology for it being a solution. Social media is the problem, not the solution, in crisis management. It's a problem if you use it to communicate in areas where you're dealing with incredibly intense emotions and very deep conflicts.”
About This Quote
Source Speech: Crisis Management Conference, 2020
People often assume technology alone can fix crises, but social media can worsen emotional and conflict situations.
In simple terms: Technology isn’t a cure‑all for crises.
Key Takeaway
Beware over‑reliance on social media in high‑emotion contexts.
Themes
technology
communication
crisis
emotions
conflict
Mood
cautious
critical
reflective
Type
advice
observational
cautionary
When to use this quote
- disaster response
- family counseling
- political negotiations
- online activism
Key Concepts
media influence
emotional intelligence
conflict escalation
Questions to Reflect On
- How can you balance digital tools with human empathy?
- When should you switch to offline communication?
A Different Perspective
Social media may amplify misinformation and panic if not carefully managed.
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