Brands Quote by Seth Godin

“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.”

— Bill Quiseng

We have to be alert to the way brands behave and misbehave. We have to reward the good ones with our loyalty and punish…

— Wally Olins

It's still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a…

— Gary Vaynerchuk

“Brand loyalty—that nebulous emotional connection people have with certain companies, which turns them into defenders and advocates for corporations who don’t give a shit.”

— David McRaney

Customers are enormously punishing when companies don't meet their expectations.

— Tahl Raz

If customers are treated right, they'll come back.

— J. W. "Bill" Marriott, Jr

“Sellers are forced to compete more seriously on price, quality, and customer service, rather than being able to stay in business simply because they…

— Tom Wainwright

Make the customer the hero of your brand's story.

— Simon Mainwaring

There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and…

— Emily Maitlis

The complaining customer represents a huge opportunity for more business.

— Zig Ziglar

“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.”

— Mokokoma Mokhonoana

“When you promise but don’t deliver, you start competing against yourself, against the image that you have built of your brand for your customers.”

— Pooja Agnihotri