If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough. — Thomas G. Stemberg Copy Share Image
Sometimes when I walk into one of my own stores, I look at the display and say, "This looks so good -… — Ralph Lauren Copy Share Image
Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure… — Seth Godin Copy Share Image
“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.” — Bill Quiseng Copy Share Image
