Investing Quote by Michael Hinshaw

“For a macro cross-industry view, however, consider the robust methodology used in The American Customer Satisfaction Index (ACSI), developed by Claes Fornell in conjunction…

— Robert Thompson

Customer satisfaction is worthless. Customer loyalty is priceless.

— Jeffrey Gitomer

We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.

— Ralph de la Vega

“THIRTY THOUSAND NEW CONSUMER products are launched each year. But over 90% of them fail—and that’s after marketing professionals have spent massive amounts of…

— Harvard Business School Press

I've felt that dissatisfaction is the basis of progress. When we become satisfied in business, we become obsolete.

— J. Willard Marriott

When I left Harvard Pilgrim, it had been ranked first in the nation by U.S. News and World Report for customer satisfaction for six…

— Charlie Baker

The only thing that counts is a satisfied customer.

— Jan Carlzon

“Customer satisfaction is more important than the accumulation of phony internet reviews.”

— Utibe Samuel Mbom

Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in…

— Fred Reichheld

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

— Brian Tracy

“The measurement system cost more than $4 million per year, but the company made such significant progress in building customer loyalty that the company’s…

— Harvard Business School Press

Without the right marketing metrics, you are shooting in the dark. The only way to know if things are working for you or not…

— Ian Brodie