Business Quote by Michael Dell
“The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.”
About This Quote
Source Interview: Business Strategy, Michael Dell, 2010
Success online comes from treating customer data as a shared asset, turning users into partners to create mutual value beyond products.
In simple terms: Treat customers as partners, not just buyers.
Key Takeaway
Shift focus from product to relationship.
Themes
business
technology
customer
relationships
innovation
Mood
optimistic
strategic
Type
business
technological
When to use this quote
- E‑commerce platforms
- CRM systems
- subscription services
Key Concepts
Information ownership
partnership model
network effects
Questions to Reflect On
- What incentives encourage customers to share data willingly?
- How can companies protect privacy while building partnerships?
A Different Perspective
Requires trust and data privacy safeguards, which can be hard to maintain.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)