Business Quote by Jason Fried
““Marketing is not a department Do you have a marketing department? If not, good. If you do, don’t think these are the only people responsible for marketing. Accounting is a department. Marketing isn’t. Marketing is something everyone in your company is doing 24/7/365. Just as you cannot not communicate, you cannot not market: Every time you answer the phone, it’s marketing. Every time you send an e-mail, it’s marketing. Every time someone uses your product, it’s marketing. Every word you write on your Web site is marketing. If you build software, every error message is marketing. If you’re in the restaurant business, the after-dinner mint is marketing. If you’re in the retail business, the checkout counter is marketing. If you’re in a service business, your invoice is marketing. Recognize that all of these little things are more important than choosing which piece of swag to throw into a conference goodie bag. Marketing isn’t just a few individual events. It’s the sum total of everything you do.””
About This Quote
Source Book: Rework, Jason Fried and David Heinemeier Hansson, 2010
Marketing is an ongoing, organization‑wide activity, not a separate department; every interaction and touchpoint conveys a brand message.
In simple terms: Marketing is everyone’s job, always.
Treat every action as a marketing opportunity.
Themes
Mood
Type
When to use this quote
- customer service calls
- email newsletters
- product design
- website copy
- error messages
- invoices
- retail checkout
Key Concepts
Questions to Reflect On
- How can you align all touchpoints to a single brand voice?
- What daily actions could you improve to reinforce your message?
Marketing can be diluted if not coordinated, leading to mixed messages.