Quote by James Dion

“Whether people like it or not, the fact remains that unless you continually increase sales you must either lose money or cut down quality.”

— Dorothy L. Sayers

“I am a great customer. I’m not a loyal customer, but that’s what makes me great—my willingness to shop other brands for better buys.”

— Jarod Kintz

“Products that delight customers do the unexpected. They solve a problem customers didn’t know they had, or they evoke a positive emotion.”

— Nathan Furr

“Instead of spending my time trolling the forums and obsessing about what other sellers were doing, I focused on making my store as unique…

— Sophia Amoruso

“Success never goes on sale, but most spend their whole life dickering over the cost, never making the purchase.”

— Orrin Woodward

“business that makes and sells durable goods faces a problem: As soon as everyone who wants the product has it, then there is no…

— Donald A. Norman

“Happy customers are your biggest advocates and can become your most successful sales team.”

— Lisa Masiello

“Good retailers are obsessed about what they (and their suppliers) want to sell to shoppers. Great retailers are obsessed about what shoppers want to…

— Herb Sorensen

“When you promise but don’t deliver, you start competing against yourself, against the image that you have built of your brand for your customers.”

— Pooja Agnihotri

“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business…

— David Green

“To the extent that retailers can achieve this goal, they will be rewarded in higher sales and profits.”

— Herb Sorensen

“We're willing to lose some customers if it means that others love our products intensely. That's our line in the sand.”

— Jason Fried