Customer Quote by Greg Thain
““Perhaps the next information revolution in FMCG will be QR codes, short for ‘quick response’. Whereas the utility of UPC codes is confined to retailers and manufacturers, QR codes can be used by end consumers, who scan them with their smart phones and can be directed to anything: a website, a promotional video, even an in-store coupon. This opens up a direct channel of communication with the consumer that can be used by both manufacturer and retailer.””
About This Quote
Source Speech: Industry conference on FMCG trends, 2015
QR codes let consumers interact directly with brands, turning packaging into a two‑way communication channel beyond traditional UPC limits.
In simple terms: QR codes enable direct brand‑consumer interaction.
Key Takeaway
Leverage QR codes for instant consumer engagement.
Themes
marketing
technology
consumer engagement
Mood
enthusiastic
forward‑looking
Type
strategic
innovative
When to use this quote
- product packaging
- in‑store promotions
- mobile advertising
- customer feedback loops
Key Concepts
digital transformation
data capture
interactive media
Questions to Reflect On
- How can brands ensure QR content adds real value?
- What privacy concerns arise from tracking scans?
A Different Perspective
Requires consumer smartphone adoption and reliable QR design.
