Quote by Greg Thain

“Most supermarkets are designed for shoppers who are stocking up their pantries, but most shoppers walk out of the store with only a few…

— Herb Sorensen

“Good ideas are often adopted quickly. When all retailers adopt centralized checkout as a “best practice,” it’s no longer a competitive advantage for anyone.”

— Chip Heath

“We cannot buy what we need for an ideal life in stores, so we have become habitual shoppers who come up short again and…

— Dave Bruno

“To succeed in retail, you have to love it. The process of bringing items in, displaying them attractively, and seeing them miraculously change into…

— David Green

“Build loyalty up over multiple visits or purchases and then reward it with something special, something the clients might not have bought for themselves.”

— Tabatha Coffey

“1. Focus on the short trip. For supermarkets around the world (the same principle applies to all classes of trade), half of all shopping…

— Herb Sorensen

“Like all shopkeepers, they are deep-down optimists. They have to be, because every morning they unlock the doors to their stores, turn on the…

— Robert Spector

“3. Display the “vital few” (or the “big head”) along the dominant path your shoppers take, rather than expecting them to find them. Good…

— Herb Sorensen

“Customer is a very important key factor that every establishment big or small MUST recognize in other to succeed.”

— Abdulazeez Henry Musa

“Do you work hard to attract new customers but do little to keep them?”

— Frank Sonnenberg

“Target is a paradox of a high street store. It sells everything at dirt-cheap prices, yet you always manage to spend far too much…

— Nick Spalding

“The Holy Grail of Retailing,” as follows: • To know exactly what each shopper wants, or may buy, as they come through the front…

— Herb Sorensen