About Quote by Clayton Christensen
“We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, 'What job is the customer trying to accomplish?'”
About This Quote
Source Book: The Innovator’s Solution, 2003
Marketing should focus on understanding the underlying tasks customers aim to accomplish, not just the product itself.
In simple terms: Identify customers’ real jobs.
Design solutions that fit those jobs.
Themes
Mood
Type
When to use this quote
- product development
- service design
- customer research
- strategic planning
Key Concepts
Questions to Reflect On
- What hidden jobs might your customers have?
- How can you validate the true job before designing?
Over‑emphasis on jobs can overlook emotional or social factors influencing decisions.