Negotiation Quote by Chris Voss
““Good negotiators, going in, know they have to be ready for possible surprises; great negotiators aim to use their skills to reveal the surprises they are certain exist.””
About This Quote
Source Book: Never Split the Difference, 2016
Skilled negotiators anticipate surprises and use them to uncover hidden truths.
In simple terms: Negotiators reveal hidden surprises.
Key Takeaway
Prepare for unknowns.
Themes
negotiation
strategy
surprise
Mood
strategic
confident
Type
practical
instructional
When to use this quote
- business deals
- legal settlements
- personal conflicts
- sales pitches
Key Concepts
psychology
tactics
Questions to Reflect On
- What surprises could you anticipate?
- How can you turn uncertainty into advantage?
A Different Perspective
Overreliance on surprise can backfire.
