Customer service Quote by Andrew Johansen

When my mother gets a prompt 'Do you want to download this?' she's going to say yes. It's disingenuous for Microsoft to give you…

— Bruce Schneier

At the start of any program, asking questions is the most important part of the process. If you get [the customer's] requirements wrong, then…

— Joe Sutter

“If you are using an internet service for free, you are not the customer, you are the product.”

— Robert W. McChesney

We're not done yet, but two things WordPress has been able to exemplify is that open source can create great user experiences and that…

— Matt Mullenweg

“Find individual programs that work, and support them. Find programs that don’t work, and stop doing them.”

— Dean Karlan

A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the…

— Tim Cook

For many people my software is something that you install and forget. I like to keep it that way.

— Wietse Venema

Typically you see the home office think up some great program but doesn't think through implementation at the store level.

— Thomas G. Stemberg

“Fiddling with a program until it appears to work is a reliable way of obtaining a program that almost works”

— Andrew Koenig

WordPress.com is the only service of its kind that not only lets you export your data, but gives you an open source package you…

— Matt Mullenweg

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution…

— Sanjay Kumar

WordPress makes it drop-dead easy to start a site. Take my advice and go do it.

— John Battelle