“Assume your service is bad. It can’t hurt, and it will force you to improve.” – Harry Beckwith, Selling the Invisible Originally recommended by Derek Sivers to me as “the best book on marketing he’s ever read,” Selling the Invisible is a… — Sebastian Marshall Copy Share Image
“Third-order consequences: Toyota winds up with the highest quality rates, lowest defect rates, and most efficient factories in the world.” — Sebastian Marshall Copy Share Image
“The foreman carpenter allots his men work according to their ability. Floor layers, makers of sliding doors, thresholds and lintels, ceilings and so on. Those of poor ability lay the floor joist, and those of lesser ability carve wedges and do such miscellaneous work. If the foreman knows and deploys his men well the finished work will be good. … — Sebastian Marshall Copy Share
“It really actually doesn't take much time to run small experiments, and the payoff is greater levels of energy and more thriving across your… — Sebastian Marshall Copy Share Image
“start with a baseline of how often a habit or practice atrophies or breaks down, and then you start stacking up advantages to increase… — Sebastian Marshall Copy Share Image
“People who live at subsistence level want first things to be put first. They are not particularly interested in freedom of religion, freedom of the press, free enterprise as we understand it, or the secret ballot. Their needs are more basic: land, tools, fertilizers, something better than rags for their children, houses to replace their shacks, freedom from police oppression,… — Sebastian Marshall Copy Share
“ENTRAINMENT IS STUPIDLY EASY TO DO It’s stupidly easy to start doing entrainment for yourself. You pick a single type of action,… — Sebastian Marshall Copy Share Image
“That’s where operational skill comes in. It’s about those seemingly basic but utterly critical skills: scheduling, planning things out, communicating, checking and making adjustments… — Sebastian Marshall Copy Share Image
“First-order consequences of Prohibition: alcohol is made illegal, legitimate producers of alcohol go out of business, decrease in drinking. Second-order consequences of Prohibition:… — Sebastian Marshall Copy Share Image
“The first is one that I’ve been surprised to see many top performers independently arrive at: wake up at least 3+ hours before your… — Sebastian Marshall Copy Share Image
“When things are going poorly or going excellently, one’s judgment tends to get compromised and it becomes harder to think clearly. You need to… — Sebastian Marshall Copy Share Image
“To modernize it a bit, lavish and excessive benefits during boom times won’t be remembered enough if you ask for pay cuts or do… — Sebastian Marshall Copy Share Image
“You can eat before you go out to a restaurant so you’re not hungry.” — Sebastian Marshall Copy Share Image
