“Active listening is one of the best services a company can provide.” — Susan C. Young Copy Share Image
“Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.” — Susan C. Young Copy Share Image
“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.” — Susan C. Young Copy Share Image
“Active listening requires being fully present and engaged in the moment.” — Susan C. Young Copy Share Image
“Active Listening. Practice this skill. You enhance communication; this confirms that the message another conveys is well received and thoroughly understood. You… — Susan C. Young Copy Share Image
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more… — Susan C. Young Copy Share Image
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically,… — Susan C. Young Copy Share Image
“The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love.… — Susan C. Young Copy Share Image
“Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement,… — Susan C. Young Copy Share Image
“While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged… — Susan C. Young Copy Share Image
“If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations,… — Susan C. Young Copy Share Image
“Empathetic listening is a finely tuned ability to go beyond words to discover the thoughts and feelings which live beneath a person’s… — Susan C. Young Copy Share Image
“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention.… — Susan C. Young Copy Share Image
“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf… — Susan C. Young Copy Share Image
“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are… — Susan C. Young Copy Share Image
“To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not… — Susan C. Young Copy Share Image
“Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships… — Susan C. Young Copy Share Image
“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to… — Susan C. Young Copy Share Image
“You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to… — Susan C. Young Copy Share Image
“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.” — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share Image
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share Image
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share Image
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share Image
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share Image
