Amazon-author-susan-c-young-msa Quote by Susan C. Young
““One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter. You are important. We are glad you are here. We appreciate your business.””
About This Quote
Source Speech: Training Seminar, Service Excellence, 2020
Smiling while serving signals respect, value, and appreciation to customers, enhancing their experience and loyalty.
In simple terms: A smile shows customers they matter.
Key Takeaway
Smile to convey respect and appreciation.
Themes
customer service
human connection
employee attitude
Mood
warm
encouraging
professional
Type
motivational
inspirational
When to use this quote
- retail interactions
- hospitality check
- call center support
- online chat assistance
Key Concepts
psychology of perception
emotional intelligence
Questions to Reflect On
- How can employees maintain authentic smiles during stressful shifts?
- What impact does a genuine smile have on customer satisfaction?
A Different Perspective
A smile may feel insincere if not genuine, potentially backfiring.
