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Business Quote by Stephen O’Grady

“The fact is that the majority of software businesses today are leaving money on the table by focusing strictly on the production and delivery of software at the expense of other customer needs in the process, whether that’s operational assistance (services), improved decision-making (telemetry…” quote by Stephen O’Grady
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““The fact is that the majority of software businesses today are leaving money on the table by focusing strictly on the production and delivery of software at the expense of other customer needs in the process, whether that’s operational assistance (services), improved decision-making (telemetry analytics), or the ability to amortize their capital outlay over longer periods of time (subscription models).””

Stephen O’Grady

About This Quote

Software firms often miss revenue by only delivering products, neglecting services, analytics, and subscription models that meet broader customer needs.

In simple terms: Missing revenue by ignoring services and subscriptions.

Key Takeaway

Expand beyond product delivery.

Themes

revenue customer needs business model software industry

Mood

analytical strategic

Type

business insight

When to use this quote

  • product strategy
  • sales planning
  • customer success
  • financial forecasting

Key Concepts

subscription economics service design analytics

Questions to Reflect On

  • How can you balance product excellence with service expansion?
  • What subscription model fits your market?
A Different Perspective

Shifting focus can strain resources and require new expertise.

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